WorthGoalSupport
Answers to common questions. Can't find yours? Email us — we usually reply within a couple of days.
Your data
Where is my data stored?
Only on your iPhone. WorthGoal has no accounts and no servers, so we can't see your figures. Your device's own iCloud or computer backup may include the app's data.
How do I back up or move my data to a new phone?
Go to Profile → Export as CSV and save the file somewhere safe, like Files or iCloud Drive. On your new phone, use Profile → Import from CSV. You'll see every change before anything is saved.
Can I import my own spreadsheet?
Yes. WorthGoal recognises common account names like TFSA, RRSP, Chequing, Savings, Mortgage and Visa, and shows you what it found. Check each amount, correct anything that's off, then tap Import.
Using WorthGoal
How is my net worth calculated?
Total assets (cash, investments, foreign holdings and any optional categories you've turned on) minus total debts (credit cards, loans and mortgages, and other liabilities).
What are the two lines on the Strategy chart?
One shows your investments growing at the return rate you choose. The other shows only your contributions adding up, with no growth, so you can see how much compounding adds.
Can I track money in a currency other than CAD?
Yes. Add it as a Foreign Holding and WorthGoal converts it to CAD automatically using daily exchange rates. Only the currency codes are sent to look up the rate, nothing personal.
What happens if I change my goal?
Your progress ring, gap to goal and milestone checkpoints all update right away for the new target.
Why did I see a confetti celebration?
It appears when your net worth reaches your goal, or passes a new 10% milestone on the way there.
Can more than one person use WorthGoal on one iPhone?
Not right now. WorthGoal holds one person's figures per device.
Does WorthGoal give financial advice?
No. It's a tool for tracking and projecting your net worth. For advice about your own situation, talk to a qualified professional.
Purchases & subscription
How do I restore my purchase?
Open the paywall in WorthGoal and tap Restore Purchases. Make sure you're signed in with the same Apple Account you bought it with.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, go to Settings → [your name] → Subscriptions → WorthGoal. Cancel at least 24 hours before it renews to avoid being charged for the next year.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.